Lived Experiences of Filipino Psychologists Using Telehealth: An Interpretative Phenomenological Analysis

Abstract

Telehealth, the use of digital communication technologies to deliver mental health services remotely, has become increasingly vital, especially in contexts where access to in-person care is limited. Despite its growing relevance, little is known about how Filipino mental health professionals experience this mode of service delivery. This study explored Filipino mental health professionals’ experiences with telehealth, addressing a notable gap in existing literature. Using a qualitative design, semi-structured interviews were conducted with four purposively selected Filipino psychologists over a month. Data were analyzed through Interpretative Phenomenological Analysis (IPA). Findings revealed a unified narrative of adaptation, professional identity, and perspectives on telehealth, captured in three interconnected themes: “All for my Clients,” “Me as a Telehealth Psychologist,” and “Perspectives on Telehealth.” Participants described navigating new technologies, balancing professional and personal roles, and reassessing therapeutic boundaries in the digital space. While telehealth enhanced accessibility and continuity of care, challenges such as limited government support, confidentiality concerns, and client resistance emerged, threatening service quality and ethical standards. The study highlights the need for strengthened legal and institutional support, as well as ongoing training for telehealth providers. Its insights offer actionable implications for improving mental health service delivery, professional training, and policymaking in the Philippine context.